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01292 281690
01292 610735

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Shipping & Returns

For UK wide deliveries, our delivery charges are as follows:
 
UK Value £0.01 - £25.00         £2.95
UK Value £25.01 - £60.00       £4.95
UK Value £60.01 +                    Free
Scottish Highlands and Islands    £9.95

Free Local Delivery
Draw Write are offering a free delivery for all online, phone and store orders over the price of £25. Delivery address must be within 5 miles of Draw Write. Delivery can be anytime during 9am - 5pm, please ask staff for a specific time if required.
 
Orders received before 12pm will normally be processed that same day if in stock and available. They will be dispatched the following day. Once the order has been processed and dispatched, delivery is up to 48 hours if dispatched by first class post or 2-3 days if dispatched by courier.

Delivery days are Monday to Friday


There are no deliveries at Weekends, Bank Holidays or National Holidays.


Back Orders: If your item is not in stock we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait. Full payment for the order will be taken when your order is placed.
If there are items 'to-follow' please allow up to 28 days for these to arrive. If you would like to cancel any 'to-follow' items, your money will be returned immediately.

Returns Policy: Claims will not be accepted for damages or shortages unless they are reported to Draw Write within 2 days of receipt and we request that all customers open boxes and check items as soon as possible after receipt. In addition, goods will only be replaced if they are found to be broken in transit or if a problem has occurred during production.

Under the Consumer Contracts Regulations 2013 you may notify us that you wish to cancel your contract before the end of the statutory cancellation period (14 days from the day you receive the goods). You must then return the goods to us in the same condition you received them in and we will provide a full refund (within 14 days from receipt of returned goods.)

 

The customer is responsible for cost of returning goods.

 

Please note our e-mail address is: dwrite7274@aol.com